Refund policy

 

Exchange & Return Policy

At our store, customer satisfaction comes first. We are committed to providing high-quality products and a smooth shopping experience.

Please review our exchange and return policy below.

7-Day Easy Exchange Guarantee

We offer a 7-day exchange policy from the date of delivery.

To qualify for an exchange:

  • The item must be unused and in original condition

  • Product must be in original packaging

  • Proof of purchase is required

You may exchange the product for:

  • The same item (different size or color), or

  • Another product of equal value

Customers are responsible for exchange shipping costs unless the item is damaged or incorrect.

7-Day Return Policy

Returns are accepted within 7 days of delivery.

Conditions:

  • Product must be unused

  • Must be returned in original packaging

  • Shipping charges are non-refundable

Returns without prior approval will not be accepted.

Damaged, Defective, or Wrong Item

We request customers to inspect their parcel at the time of delivery.

If you receive:

  • A damaged item

  • A defective product

  • The wrong item

Please contact us within 24 hours of delivery with clear photos or video proof.

After verification, we will arrange:

  • A replacement, or

  • A full refund

Refund Process

Once we receive and inspect the returned item:

  • You will be notified about approval status

  • Approved refunds are processed within 7–10 business days

  • For Cash on Delivery (COD) orders, refunds are issued via bank transfer, EasyPaisa, or JazzCash

Processing time may vary depending on your payment provider.

Need Help?

Our support team is always here to help.

📧 Email: officialmoodon.pk@gmail.com
📱 WhatsApp: ( 03095470471 )